Return Policy
At Helix & Co., we’re committed to delivering top-quality research peptides. If you’re not satisfied with your purchase, we offer a 30-day refund guarantee under the following conditions:
Eligibility
- Product must be unopened, unused, and in original condition.
- Opened products are not eligible for refund unless approved on a case-by-case basis.
Refund Request
- Must be submitted within 30 days of the purchase date.
- Requests beyond 30 days are not eligible.
How to Request a Refund
- Email: support@helixandco.io
- Phone: Contact our customer support team
We’ll provide return instructions once your request is received.
Return Shipping
- Customer is responsible for return shipping costs.
- Use a trackable shipping method to ensure safe return.
Refund Process
- Refunds are issued to the original payment method after inspection.
- Please allow a few business days for the refund to reflect in your account.
Shipping Issue
In the event of a shipping related issue (such as delay, misdelivery, or loss) Helix & Co. can reship your package 7 business days after the original scheduled delivery date, and once we receive confirmation from the shipping carrier regarding the status of your original order. We appreciate your understanding as we work with our shipping partners to ensure your order arrives as quickly and securely as possible Please contact within support@helixandco.io within 7 business days of the listed delivery date to begin a claim for a missing shipment.
Order Cancellations or Modifications
- Orders can be modified or canceled within 30 minutes of purchase.
- After 30 minutes or once shipped, orders cannot be changed or canceled.
Shipping Policy
Helix & Co. currently ship to U.S. addresses, including Puerto Rico. If you are out of the country and interested in ordering from us, please contact us by phone or email.
Carrier Delays
Helix & Co. is not responsible for shipping delays caused by:
- Weather
- Carrier issues
- Other factors beyond our control
Address Accuracy
- Double-check your shipping address during checkout.
- Helix & Co. are not responsible for delivery issues due to incorrect or incomplete addresses.
Delievery Confirmation
- If tracking shows your package as delivered but not received, contact the carrier.
- We are happy to assist with filing a claim but are not liable for lost or stolen packages after delivery is confirmed.